/Terms & Conditions
Terms & Conditions 2017-11-06T08:17:49+00:00


1.These terms and conditions apply to the purchase of goods by you from us via our website.

2.The placement of an order for goods indicates your acceptance of these terms and conditions.

3.These terms and conditions cannot be varied unless agreed in writing by us.

4.If we make any typographical, clerical or other omission in any information invoice or other document we shall be entitled to correct it without any liability on our part.

5.These terms and conditions do not affect your statutory rights.

Return/refund and cancellation Policy:
After ordering if you wish to cancel your order you must contact us as soon as possible as most orders are packaged or dispatched shortly after being ordered, we will endeavour to do our best to cancel the order before it is sent. Once goods have been sent an order cannot be cancelled or refunded until sent back to us at buyers cost.

In the unlikely event that your goods are received damaged or with a manufacturer’s fault, you must notify us within 24 hours of the receipt of your order. Goods must then be shipped back to Artisano tiles. Please be aware that you will be fully responsible for the return of goods and any associated costs of return. We will only process refunds for goods received back complete and in a saleable condition. Special pieces, which have been imported at your request, are not returnable and therefore non-refundable.

All goods returned to Artisano tiles must be returned in it’s original packaging and unused.
Under the Distance Selling Regulation 2000, customers may return goods up to seven days after the order is placed. Returned goods must be unused and in it’s original packaging.
Artisano tiles will not be responsible for shipping goods back to us, this is the responsibility of the consumer. Unfortunately we cannot accept resalable returns later than 7 days because of batch and shade issues etc.

Monies will be refunded once the order has been returned to us and received in good order less 30% re-stocking fee of the initial price of the goods ordered and less the original shipping cost. Any items which cannot be delivered through fault of the customer (customer not present at time of delivery and fails to collect from local depot) will be returned to us and the 30% restocking fee will be charged plus the cost of delivery and return delivery.

Orders placed are subject to VAT at the standard UK rate and are added to the original cost of the goods and included in the price.

Description of Goods
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Artisano tiles cannot be held responsible for any discrepancy from the images on the website, and how they appear on your screen. If you do not want them, you will be liable to have the delivery and return transport fee deducted from your refund.

Ordering of goods
To order goods you should follow the instructions on our website. Please note that orders will be supplied to the nearest full tile above the requested m2. Your order will be automatically adjusted to include full tiles only. All tiles sold per square metre or per tile, not as packs.

Availability of goods

All goods are subject to availability and if they are in stock in our warehouse, delivery will normally be made within 2-5 working days. If our supplier’s or we are temporarily out of stock for any reason we will notify you of this situation and you should in these cases allow up to 14 working days for delivery. For delays longer than 14 days, you will have the opportunity to cancel the order for a full refund. We will not however be responsible for compensating you for any other losses you may suffer if we are not able to supply the goods within these times.

Checks to make before fitting
We advise you to buy tiles, borders and décors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we can not accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.

We guarantee your satisfaction. If for any reasons you feel that you have the need to complain then do not hesitate to contact us.

Please Note:
All Descriptions of all the product on the site are written in goods faith.

Please be aware that product descriptions such as heavy duty/stainless/value of money ….etc, may actually be down to the user of said tools. The tiling emporium cannot be responsible for user error or heavy handedness of any tool sold on this site. It is up to the management of Artisano tiles to refund any monies paid for any product we deem has not fulfilled it’s description.

These Terms do not affect you statutory rights.

Privacy Notice
How will the data we collect be used?

The data you enter through our website will only ever be used for the purpose of fulfilling your order, if you have chosen to receive product notifications or newsletters we will also use it for that purpose.

Who will use the data we collect?

We will not disclose your information to any third party except for the purpose of fulfilling your order. Your information is held on a secure database and is only accessed by employees who are responsible for managing the data and processing your order.

What data do we collect?

We only collect sufficient data to process your order and provide you with product notifications and newsletters i.e.. name, address(s), telephone number and email address. We do not collect or store any payment details, these are collected, stored and secured by our online payment processing provider PayPal.

What about Cookies & Tracking?
We use a third party to track visitors to our website, the third party respects the privacy and rights of our visitors and they do not identify individuals without their knowledge. When you request a page from our website a request is issued to the third party web servers to track the request, they log the browser’s domain name and IP address. The information is collected solely for statistical purposes and is not used to identify individuals. To enable the third party to track visitors to our website they will send a cookie to the visitors computer.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.